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Returns Policy

How to File a Return?

OLX Returns Policy

You are entitled for a return in the following conditions:

  • Defective product: the product received is defective, damaged, or missing a part

  • Wrong product: the product received does not correspond to the product that was ordered in the system

  • Change of mind: you have changed your mind on the purchase of the item

For any of the above reasons, the request should be submitted within 10 days of the order placement, for the return request to be looked into.

Also, conditions of return apply at the product level. The conditions of return are specified on each product's detailed page on the right side below the price. Depending on the category and item type, return condition could be:

  1. Accepted in sealed box only

  2. Not accepted

Modes of Refund

Refund will always be in the form of a Refund Voucher that the buyer can use on his next purchase from OLX Store. 

*Please call our customer support on 04/727171 for any inquiry about our return process.